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Casino Days New Zealand
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Terms & Conditions

These Terms govern your relationship with the operator of casino-days-new-zealand, accessible via casino-days-nz.com, and are effective as of 6 November 2025. By using this site, you confirm your acceptance of these Terms and your agreement to abide by all applicable laws and regulations of New Zealand and the operator's licensing jurisdiction.

Definitions

  • Operator: The legal entity White Star B.V., registered at Korporaalweg 10, Willemstad, Curaçao (registration number: 153150), operating casino-days-new-zealand through casino-days-nz.com under Curacao Gaming Control Board License OGL/2023/159/0076 (valid through 2025).
  • User: Any individual who accesses, registers, or uses the services of casino-days-nz.com.
  • Player: A User with an active, verified account who participates in gambling activities on casino-days-nz.com.
  • Bet: A monetary stake placed by a Player on any game, event, or outcome offered by casino-days-nz.com.
  • Bonus: Promotional value or offer provided to Players, subject to specific activation and wagering conditions.
  • Wager: The act of staking real or bonus funds on a game or bet.
  • KYC: "Know Your Customer" procedures requiring Players to provide identity and address verification documents.
  • Account: A unique, personal profile registered by a User on casino-days-nz.com, necessary for gambling participation.
  • Terms: The legally binding Terms and Conditions set forth on this page.

Account Registration

Eligibility and Age Requirements

  • Minimum Age: Users must be at least 18 years of age and of legal capacity under New Zealand law to register and participate in gambling activities.
  • Residency: Only individuals legally residing in New Zealand and not prohibited by local laws may register an account on casino-days-nz.com.

Account Creation Process

  1. Registration: Users must complete the registration form with accurate and current personal information, including full name, date of birth, contact details, and preferred payment method.
  2. Email Verification: Upon registration, Users must verify their email via a link sent to the provided address.
  3. KYC Procedures: Users are required to submit valid government-issued identification and proof of address before withdrawals can be processed or certain betting thresholds are reached, in compliance with AML (Anti-Money Laundering) and CFT (Counter Financing of Terrorism) standards.

User Obligations

  • Data Accuracy: Users are responsible for the accuracy and completeness of all registration information and must promptly update any changes.
  • Password Security: Users must maintain the confidentiality of their login credentials and are responsible for all activity on their account.
  • Prohibition on Multiple Accounts: Creation of multiple accounts by the same User is strictly prohibited and may result in account closure and forfeiture of winnings.

Regional Compliance Note: All account registration and verification processes fully adhere to New Zealand's Gambling Act 2003 and associated AML/CFT requirements.

Betting & Gameplay Rules

Bet Placement

  • Minimum/Maximum Bets: Each game displays applicable minimum and maximum bet amounts. Bets outside these limits will not be accepted.
  • Bet Types: Casino-days-nz.com offers a range of bet types, including slots, table games, and live casino games. Game-specific rules apply and are made available within each game interface.
  • Bet Confirmation: Bets are considered valid upon confirmation by the Player and acceptance by the system. Once confirmed, bets cannot be withdrawn or altered unless system error is proven.

Bet Cancellation and Modification

  1. Operator-Initiated Cancellation: The Operator reserves the right to cancel or void bets in the event of technical malfunction, erroneous payouts, or suspected rule violations. Players will be notified of any such actions.
  2. Player-Initiated Requests: Bet cancellation requests by the Player will only be considered prior to bet acceptance and are subject to the Operator's discretion.

Conduct in Live Casino and Chat

  • Respectful Behaviour: Players are required to conduct themselves respectfully in all live casino and chat environments. Insults, abusive language, and harassment are strictly prohibited.
  • Anti-Fraud Measures: Any attempt to manipulate or defraud casino-days-nz.com, including collusion or use of automated tools, will result in immediate account suspension and forfeiture of funds.

Legal Obligation: All gaming activities are monitored to ensure compliance with the Gambling Act 2003 and the Operator's licensing conditions. Breaches are reported to relevant New Zealand authorities.

Bonus Terms

Bonus Activation and Wagering Requirements

  1. Activation: Bonuses must be activated in accordance with the instructions provided at casino-days-nz.com. Eligibility and bonus codes may apply.
  2. Wagering Requirements: Unless otherwise specified, bonuses must be wagered a minimum of 35 times within 30 days of activation. Failure to meet these requirements will result in forfeiture of the bonus and associated winnings.

Prohibited Games and Bonus Abuse

  • Game Restrictions: Certain games are excluded from bonus wagering. The list of excluded games is available on the promotions page and may be updated periodically.
  • Abusive Actions: Any action intended to artificially meet wagering requirements, including low-risk betting or use of multiple accounts, is prohibited and may result in loss of bonus and closure of the Player's account.

Combining Promotions

  • Single Bonus Policy: Only one bonus or promotional offer may be active per account at any time unless otherwise indicated. Attempting to combine or "stack" promotions is not allowed.

Protective Clause: The Operator reserves the right to change, suspend, or terminate any bonus program in compliance with New Zealand regulations and with reasonable notice to affected Players.

Payments & Withdrawals

Deposits

  • Accepted Payment Methods: Casino-days-nz.com accepts deposits via major credit/debit cards, e-wallets, and approved cryptocurrencies, as displayed on the cashier page.
  • Deposit Limits: Minimum deposit is NZD 10; maximum limits are stated per payment method. Operator may impose further limits in compliance with responsible gambling obligations.
  • Fees: No fees are charged for standard deposits. Third-party payment fees may apply.

Withdrawals

  1. Request Procedure: Withdrawals can be requested through the Player's account page. Only verified accounts are eligible for withdrawal.
  2. Processing Times: Standard withdrawals are processed within 24-72 hours, excluding public holidays and weekends. Delays may occur if additional verification is required.
  3. Withdrawal Limits: Maximum withdrawal per transaction is NZD 10,000 unless otherwise agreed in writing. The Operator reserves the right to set lower or higher limits in line with AML/CFT and responsible gambling obligations.
  4. Fees: No withdrawal fees are charged by casino-days-nz.com. However, intermediary and bank charges may apply and are the responsibility of the Player.

Refund Policy

  • Bet Refunds: Refunds on bets or bonuses are only granted in cases of technical malfunction, erroneous payment processing, or operator error, as determined by casino-days-nz.com.
  • Disputed Transactions: Players must notify [email protected] within 7 days of the disputed transaction to be eligible for refund consideration.

Regional Compliance Note: All payment and withdrawal procedures comply with the Financial Markets Conduct Act 2013 and the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (NZ).

Limitation of Liability

  1. Operator Obligations: Casino-days-new-zealand guarantees the integrity, fairness, and transparency of all games, and the security of Player funds, subject to the limitations herein.
  2. Exclusion of Liability: The Operator is not liable for losses or damages resulting from technical failures, network interruptions, force majeure events, or unauthorized account use due to the Player's negligence.
  3. Maximum Compensation: In no event shall the Operator's liability exceed the amount of the relevant bet or deposit placed by the Player on casino-days-nz.com.
  4. Third-Party Content: The Operator is not responsible for the actions or omissions of third-party providers, including payment processors and software vendors.

Legal Disclaimer: Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability that cannot be lawfully limited under New Zealand law.

Intellectual Property Rights

  • Ownership: All content, trademarks, logos, software, and intellectual property on casino-days-nz.com are owned by White Star B.V. or licensed to it and are protected by international copyright and intellectual property laws.
  • Prohibited Use: Copying, reproducing, distributing, transmitting, or modifying any part of the website or its content without explicit written permission from the Operator is strictly prohibited.
  • Third-Party Rights: Respect for third-party intellectual property is mandatory. Any reported infringement will result in immediate action, including account suspension.

Privacy & Data Protection

All personal information provided to casino-days-nz.com is processed in accordance with the Operator's Privacy Policy. By using this site, you consent to the collection, use, and storage of your data as outlined therein and in compliance with the New Zealand Privacy Act 2020.

Changes to Terms

  1. Notification Procedure: The Operator reserves the right to update or amend these Terms at any time. Users will be notified of material changes via email and/or an on-site banner at least 7 days before changes take effect.
  2. Continued Use: Continued use of casino-days-nz.com after the effective date of updated Terms constitutes acceptance of those changes.
  3. Right to Discontinue: Users who do not agree to the updated Terms may discontinue use of the site and request account closure with withdrawal of any remaining funds.

Termination & Suspension

  1. Grounds for Termination: The Operator may suspend or terminate a User's account for breaches of these Terms, suspected fraud, provision of false information, or regulatory violations.
  2. Procedure: In the event of suspension or closure, the Operator will notify the User via registered email, stating the reasons for the action taken.
  3. Refund of Funds: Any remaining balance, less outstanding obligations or penalties, will be returned to the Player using the original payment method, subject to successful KYC verification and regulatory approval.
  4. Appeals: Users may appeal account closures or suspensions by contacting [email protected]. The Operator will review the appeal within 14 days.

Compliance Note: All termination and suspension actions are conducted in accordance with the Gambling Act 2003 (NZ) and the Operator's licensing and reporting obligations.

Governing Law & Jurisdiction

  • Applicable Law: These Terms are governed by the laws of Curaçao as the licensing jurisdiction, and, where applicable, New Zealand law for Players resident in NZ.
  • Jurisdiction: Any dispute arising from these Terms or the use of casino-days-nz.com shall be subject to the exclusive jurisdiction of the courts of Curaçao, except where mandatory New Zealand consumer protection law applies.
  • Dispute Resolution: Players are encouraged to seek resolution via the Operator's customer support. If unresolved, disputes may be escalated to the Curacao Gaming Control Board or, for NZ residents, to a recognized New Zealand dispute resolution service. Arbitration may be pursued where legally permissible.

Regional Compliance Note: These mechanisms are designed to ensure both regulatory compliance and robust Player protection for New Zealand users.

Contact Information

  • Customer Support Email: [email protected]
  • Website: casino-days-nz.com
  • Operator Address: White Star B.V., Korporaalweg 10, Willemstad, Curaçao
  • Mailing Address: Not specified
  • Legal Department Contact: All legal correspondence should be directed to the Operator's registered address above or via support email, attention "Legal Department".

Author: Olivia McKenzie, legal-technical content specialist for casino-days-new-zealand.