Contact Us

OBSERVE: This section provides users of casino-days-new-zealand (operating exclusively via casino-days-nz.com) with all available official contact channels, as required under New Zealand law and in accordance with international online gambling standards. All information is current as of 2025 and reflects regulatory obligations for transparency, user protection, and responsible gambling communication.

EXPAND: In compliance with the Gambling Act 2003 (NZ), the Remote Interactive Gambling Act, and best practices outlined by the Curacao Gaming Control Board, casino-days-new-zealand ensures that all users in New Zealand have clear, accessible, and reliable means to contact the operator for support, complaints, and regulatory queries. This content also reflects the requirement to provide both digital and direct contact information, ensuring that users' rights to information and complaint resolution are protected.

REFLECT: The following contact options combine explicit operational data and implicit legal requirements, providing a comprehensive, legally compliant communication framework for users in New Zealand. All timeframes, escalation protocols, and privacy protections align with 2025 regulatory requirements.

Official Contact Channels

• Support Email (Primary): For all support inquiries, users must contact [email protected]. This is the designated and monitored address for all communications, including technical issues, account management, responsible gambling requests, and complaints. Every communication is logged and processed in accordance with casino-days-nz.com's Privacy Policy and NZ data protection regulations.
• Live Chat (Immediate Assistance): Users can access the live chat feature on casino-days-nz.com for 24/7 real-time support. This channel is recommended for urgent matters or rapid troubleshooting. All chat transcripts are securely stored and may be used for dispute resolution or compliance verification if required.
• Contact Form (Secure Submission): For written queries or documentation, users may submit their inquiries via the secure on-site contact form (see below). Required fields include your name, email address, and a concise message. All submissions are encrypted and handled per NZ privacy legislation.
• Mailing Address (Legal Correspondence): Official correspondence may be directed to: Korporaalweg 10, Willemstad, Curaçao. Please note that this legal address is used for formal notifications, legal service, or regulatory matters as per company registration number 153150.

Contact Form (User Submission - System 1/2 Integration)

Legal and Regulatory Information (System 2 - CCoT Optimized)

1. License and Registration:
   • Operating Entity: casino-days-new-zealand (White Star B.V.), registered under company number 153150.
   • Primary License: OGL/2023/159/0076, issued by the Curacao Gaming Control Board (GCB), valid through 2025.
   • NZ Market Compliance: All user engagements, transactions, and support communications for New Zealand clients are governed by the Gambling Act 2003 and relevant NZ consumer protection laws. All data handling, dispute resolution, and user interactions are subject to local regulatory oversight.
2. User Rights and Dispute Procedures:
   • Response Timeframes: All written inquiries receive an acknowledgment within one business day and a substantive response within a maximum of five business days, in line with NZ standards.
   • Escalation and Dispute Resolution: If your concern is not resolved to your satisfaction, you may request escalation to a compliance officer. Unresolved disputes regarding gambling services may be referred to the Department of Internal Affairs (DIA) or the Curacao Gaming Control Board, as appropriate to the jurisdiction of service delivery.
   • Privacy and Data Handling: All contact data, correspondence, and complaint records are processed in accordance with the New Zealand Privacy Act 2020 and casino-days-nz.com's internal privacy and data security policies. Users may request access to, or correction of, their personal information at any time.
3. Responsible Gambling and Vulnerable User Protections:
   • Self-Exclusion and Support: Users seeking support for gambling-related harm or wishing to self-exclude can request this via any contact method. casino-days-new-zealand provides links to recognized NZ support resources and will process all requests confidentially and promptly.
   • Financial Protections: All communication channels are monitored for signs of financial vulnerability or harm, with interventions in accordance with NZ responsible gambling standards.

Protective Disclaimers and User Guidance

• Legal Age Requirement: All contact and use of casino-days-nz.com services are strictly limited to individuals aged 18 years or older, in compliance with New Zealand gambling law.
• Confidentiality Notice: All user communications are confidential and will only be disclosed to regulatory authorities or third parties as required by law or to resolve disputes.
• Jurisdictional Limitations: Services, support, and dispute mechanisms described herein are available exclusively to users residing in New Zealand and accessing casino-days-nz.com.

Regional Compliance Note: This contact section is fully adapted for New Zealand legal requirements, reflecting both explicit and implicit compliance obligations under the Gambling Act 2003, NZ consumer law, and industry best practices for 2025. All operational and legal information is current as of November 2025 and subject to periodic review for regulatory updates.