Responsible Gaming

Responsible gaming is a core principle at casino-days-new-zealand, operated exclusively via casino-days-nz.com. The objective is to promote a conscious and informed approach to gambling, ensuring that gaming remains a form of entertainment and never escalates into harm. We are committed to supporting all players in maintaining a safe gaming environment and offer dedicated assistance to anyone who may need advice or support regarding their gambling behaviours.

Risk Awareness

OBSERVE: Gambling can be enjoyable, but it carries inherent risks. Recognising early signs of problematic gambling is critical for maintaining control.
EXPAND: Common indicators include persistent thoughts about gambling, increased time or money spent beyond intended limits, and using gambling to escape personal issues.
REFLECT: Early identification empowers individuals to take proactive measures and seek support before significant harm occurs.

Signs of Potential Gambling Addiction

• Frequent Betting: Increasing frequency or stakes of bets, particularly after losses.
• Preoccupation: Constantly thinking about gambling, even when not playing.
• Chasing Losses: Attempting to recover losses by betting more.
• Financial Strain: Borrowing money or selling possessions to fund gambling.
• Neglecting Responsibilities: Ignoring work, family, or social obligations due to gambling.
• Emotional Distress: Feeling anxious, irritable, or depressed after gambling sessions.

Self-Assessment Test

Consider the following questions to evaluate your gambling behaviour:

1. Do you spend more money or time on gambling than you can afford?
2. Have you tried to cut back or stop gambling without success?
3. Do you feel restless or irritable when not gambling?
4. Has gambling caused problems at home, work, or with finances?
5. Do you conceal your gambling from others?

If you answered "yes" to any of these questions, consider seeking support using the resources listed below.

Regional Compliance Note: In New Zealand, operators are legally required to promote harm minimisation and provide clear information to help players assess and manage their gambling risks.

Limits & Tools

OBSERVE: casino-days-new-zealand, via casino-days-nz.com, provides practical tools to help players manage and control their gaming activity.
EXPAND: These include deposit and session limits, as well as time-out options in accordance with NZ regulatory requirements.
REFLECT: Empowering players with self-service limits reduces the risk of gambling-related harm and fosters responsible play.

How to Set Deposit Limits

1. Access Your Account: Log in to your player profile at casino-days-nz.com.
2. Navigate to 'Responsible Gaming': Locate the 'Responsible Gaming' or 'Limits' section within your personal account dashboard.
3. Select Deposit Limit: Choose to set a daily, weekly, or monthly deposit cap.
4. Enter Amount: Specify the maximum amount (in NZD) you wish to deposit within the selected period.
5. Confirm and Save: Review your settings and confirm. The new limit will apply immediately or at the start of the next period, in accordance with platform policy.

Session Time Limits and Breaks

• Session Timers: Set maximum session durations within your account. When the set time is reached, you will receive an on-screen notification and be prompted to end or extend your session.
• Time-Out (Short Break): To take a pause from gaming, activate a 'Time-Out' via the responsible gaming tools. Select a break period between 24 and 72 hours, during which your account will be inaccessible for gameplay.

Legal Obligation: All limits and breaks are enforceable contractual features, in line with NZ harm minimisation standards, and cannot be overridden by operator or player until expiry.

Self-Exclusion

OBSERVE: Self-exclusion is a formal process to temporarily or permanently restrict access to your account.
EXPAND: In compliance with both Curacao and NZ standards, casino-days-new-zealand offers self-exclusion via casino-days-nz.com.
REFLECT: This measure is designed to protect individuals at risk and ensure safe gambling practices.

How to Initiate Self-Exclusion

1. Access 'Self-Exclusion': Log in and visit the 'Responsible Gaming' section in your account dashboard.
2. Select Exclusion Period: Choose a duration ranging from 6 months to permanent (lifetime) exclusion.
3. Confirm Your Decision: Read the terms, acknowledge understanding of the consequences, and confirm your request.
4. Contact Support (if needed): For assistance, email [email protected].

Consequences of Self-Exclusion

• Account Access: You will not be able to log into your account or participate in any gaming activities until the exclusion period expires.
• Withdrawals & Refunds: Pending balances can be withdrawn by contacting support. No new deposits or bets are permitted.
• Irrevocability: For the duration selected, self-exclusion cannot be lifted under any circumstances.

Legal Protections: Self-exclusion is an enforceable agreement under NZ law. Breach of self-exclusion may void winnings and trigger further protective measures. casino-days-new-zealand reserves the right to enforce self-exclusion across all associated platforms in line with legal obligations.

Support Resources

OBSERVE: Access to local and international help is essential for effective harm minimisation.
EXPAND: casino-days-new-zealand ensures NZ players have direct access to national and global resources, including self-exclusion registries and blocking applications, as required by law.
REFLECT: All communications with support services are strictly confidential, and professional help is available 24/7 where indicated.

Local Support for New Zealand

• Gambling Helpline NZ: 0800 654 250 (24/7, English and Māori)
• Text Support: Free text "Gamble" to 8006
• Website: gamblinghelpline.co.nz
• Face-to-Face Support: Available via regional providers - see the Gambling Helpline website for local contacts

International Support Organizations

Self-Exclusion Schemes by Country

• New Zealand: Local venue exclusion (via Gambling Helpline NZ).
• UK: GamStop (gamstop.co.uk).
• Spain: RGIAJ (ordenacionjuego.es/en/rgiaj).

Blocking Apps

• Gamban: gamban.com - Installs on devices to block gambling sites.
• BetBlocker: betblocker.org - Free, multi-platform blocking tool.

Family Support Resources

• Gambling Helpline NZ (Family Support): Information and helpline for friends and relatives.
• GamFam UK: gamfam.org.uk - Family support and peer forums (English).

Confidentiality Notice: All support interactions are handled with strict confidentiality in accordance with privacy and data protection laws.

Help for Family

OBSERVE: Gambling-related harm can impact not just the player, but also their family and friends.
EXPAND: Early and open communication is recommended for those concerned about someone's gambling.
REFLECT: Support is available for families to address problem gambling together, as required by NZ health and safety standards.

How to Support Someone with Gambling Issues

1. Open Conversation: Approach the person calmly and without judgment. Express concern and share specific observations.
2. Encourage Support: Suggest professional help, such as the Gambling Helpline NZ, or encourage participation in peer support forums.
3. Use Support Groups: Recommend family support forums such as GamFam UK and local New Zealand networks.
4. Professional Assistance: Contact mental health professionals or addiction counsellors for tailored advice.
5. Immediate Help: In urgent cases, contact national hotlines or a local healthcare provider.

Next Steps: For more information or immediate support, contact [email protected] or the Gambling Helpline NZ.

Operator's Commitment

OBSERVE: casino-days-new-zealand, operated via casino-days-nz.com, implements advanced monitoring and intervention procedures.
EXPAND: Internal risk checks are conducted through behavioural analytics and automated alerts for unusual play patterns.
REFLECT: Proactive engagement protects players and upholds regulatory standards, as mandated by NZ and Curacao licensing authorities.

Internal Risk-Check Procedures

• Behaviour Analysis: Automated systems monitor patterns such as rapid deposit increases, frequent session extensions, and repeated self-exclusion requests.
• Warning Messages: Players displaying risk indicators receive in-account warnings and recommendations to set limits or take a break.
• Direct Support Contact: If high-risk behaviour persists, responsible gaming support may contact the player directly via registered email to offer help or recommend account restrictions.

Legal Obligation: Operator-initiated interventions are based on objective criteria and are conducted in accordance with privacy and consumer protection laws. Player confidentiality is maintained throughout all interactions.

Updates

OBSERVE: Regulatory requirements and internal policies may change.
EXPAND: casino-days-new-zealand will notify players of all substantive changes to responsible gaming practices.
REFLECT: Transparency regarding updates is a legal and ethical obligation under NZ consumer protection law.

How You Will Be Notified

• Email Notification: All registered users will receive an email outlining significant updates to responsible gaming procedures.
• Website Banner: Notices will appear as banners or pop-ups on casino-days-nz.com following any major policy change.

Last updated: 2025-11-06

Contact & Feedback

For any queries, support requests, or feedback related to responsible gaming, contact our dedicated team:

• Email: [email protected]
• Online Form: Please visit casino-days-nz.com/contact for self-control requests and support submissions.

Our responsible gaming specialists are available to provide confidential advice and assistance to all New Zealand players. All communications are handled in strict accordance with privacy and data protection standards.